Are Translations Completed by Southeast Spanish Guaranteed?
Absolutely. Our quality and reputation is our guarantee, and we will always put our full guarantee in writing. First, if your translation has a typographical error or omission, we will adjust and resend a new version in a matter of hours. If your translation is not accepted, we will adjust it as needed or provide a full refund. We receive calls all the time from customers who have used some of the major, national translation agencies who have no refund policies, and in most cases, their printed versions are not signed and stamped, and thus, not accepted. We will do whatever it takes to get your document approved. For example, we have rushed to the local FedEx office many times just before the cutoff in order to get a document delivered the next morning. Customers call us frequently with urgent projects as it is well known that we are able to adjust our schedule in order to expedite urgent projects. Since 2007, we have only had to provide a few refunds, and we are always evaluating our process in order to provide the best service possible.
Our Refund Policy
If your translation has an issue or error, we will adjust it.
If your translation does not arrive by mail as planned, we will send a new copy.
If your translation is missing information, we will complete it as needed.
If you are not satisfied, we will do what is needed get it right.
If you translation is not accepted for any reason, we will resubmit as needed or provide a full refund.
Questions About our Policies
We do not have attorneys or complicated legal policies. If you have any doubts or questions, you can call us personally. We will help in any way possible.
Contact Us
We do not employ receptionists or answering services in order to keep cost down, so if we miss your call, please leave a message. We always try to return calls in less than an hour.
(877) 374-0095 (office)